Contact Us

Got a question? Need help with an order? Just want to chat about Pokémon cards? We’re here for you!

At Poketrainertcg.com, we’re committed to providing fast, friendly, and reliable customer support. Whether you’re looking for product information, need help with your purchase, or want to inquire about shipping — feel free to reach out.

📧 Email Support

You can contact us anytime at:
[email protected]
We aim to respond within 24 hours on business days.

📍 Location

Based in Germany, we proudly serve customers across Europe and worldwide.

🕒 Customer Service Hours

Monday – Friday: 9:00 AM – 6:00 PM (CET)
Closed on weekends and public holidays.