Shipping Policy
Last Updated: 14.05.2025
At Poketrainertcg.com, we’re committed to delivering your Pokémon TCG products quickly, securely, and reliably. This Shipping Policy outlines how we handle orders, delivery times, costs, and more.
1. Shipping Locations
We currently ship to:
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Germany
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Austria
- Belgium
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Netherlands
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Switzerland
2. Processing Times
Orders are typically processed within 1–2 business days (Monday to Friday). Orders placed on weekends or public holidays will be processed the next business day.
3. Shipping Methods & Delivery Times
Germany:
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Free Shipping: 7–10 business days
Austria:
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Free Shipping: 7-10 business days
Belgium:
- Free Shipping: 7–10 business days
Netherlands:
- Free Shipping: 7–10 business days
Switzerland:
- Free Shipping: 7–10 business days
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Customs delays may apply
📦 All shipments include tracking. You will receive a tracking link via email once your order ships.
4. Shipping Rates
Shipping costs are calculated at checkout based on your location, package weight, and selected shipping method.
We may offer free shipping on qualifying orders within Germany or the EU — check our homepage or promotions for current offers.
5. Customs & Import Duties
For international orders (outside the EU), customs fees, import duties, or taxes may apply and are the responsibility of the customer. We are not liable for delays caused by customs.
6. Lost or Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging.
If your order is lost in transit, contact us so we can assist in filing a claim with the shipping provider.
7. Incorrect Address
Please double-check your shipping address before placing an order. We are not responsible for orders lost due to incorrect or incomplete address information.
8. Questions?
If you have any questions about shipping, tracking, or delivery times, please contact us:
📧 support@poketrainertcg.com
🕒 Monday–Friday: 9:00 AM – 6:00 PM (CET)
📍 Based in Germany