Privacy Policy

Last Updated: 14.05.2025

At Poketrainertcg.com, your privacy and data protection are very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

By using our site, you agree to the terms of this Privacy Policy.

1. Who We Are

Poketrainertcg.com is an online store based in Germany specializing in Pokémon Trading Card Game products. Our business operates in compliance with the General Data Protection Regulation (GDPR) and applicable German privacy laws.

2. What Data We Collect

We may collect and process the following types of personal data:

  • Contact Information: name, email address, phone number, shipping & billing address

  • Order Information: items purchased, payment method (note: we do not store credit card data)

  • Account Information: if you register, we store login details and order history

  • Website Usage Data: IP address, browser type, pages visited, and other analytics

  • Cookies & Tracking Technologies: for improving website functionality and user experience (see Section 6)

3. How We Use Your Data

We use your personal information to:

  • Process and fulfill your orders

  • Communicate with you about your order or inquiries

  • Improve our website and customer experience

  • Prevent fraud and ensure website security

  • Comply with legal obligations

4. Sharing Your Data

We do not sell your personal data. We may share your data only with trusted third parties when necessary to:

  • Fulfill orders (e.g., shipping companies, payment providers)

  • Host and maintain our website

  • Comply with legal or regulatory requirements

All service providers are GDPR-compliant and bound by strict confidentiality agreements.

5. Your Rights Under GDPR

As a data subject, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent or object to data processing

  • Request data portability

  • Lodge a complaint with a data protection authority (e.g., Der Bundesbeauftragte für den Datenschutz und die Informationsfreiheit)

To exercise any of these rights, please contact us at: [email protected]

6. Cookies & Analytics

We use cookies and similar technologies to:

  • Enable basic website functionality (e.g., shopping cart)

  • Analyze website traffic and usage

  • Offer personalized content and recommendations

You can manage or disable cookies in your browser settings. For more details, see our [Cookie Policy].

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.

8. International Transfers

If we transfer your data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as EU Standard Contractual Clauses.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have any questions or concerns about your personal data or this policy, please contact us:

📧 [email protected]
📍 Poketrainertcg.com – Based in Germany